Service Delivery Management
Curriculum Customer Care Customer Service Improvement Customer Relationship Management Customer Service
Courses
Marketing Management
Curriculum Marketing Management Marketing Sales and Service Management
Human Resource Management / Employee Relations
Curriculum Conflict Management Skills Controlling Shop Steward Development Disciplinary Procedures Diversity Management Human Resource Administration Industrial Relations
Operations Management
Curriculum Good Manufacturing Practice Systems Theory Resource Productivity Understanding Costing Methodologies Quality
General Management
Curriculum Assertiveness Skills Coaching and Delegating Disaster Management Entrepreneurship Innovation and Creativity Leadership and Communication Life Skills Negotiation Skills People Management Problem-Solving and Decision Making Role of the First Line
Advanced Certificate In Project Management
Participant Profile The Advanced Certificate in Project Management is an industry-oriented qualification designed to cater to the growing needs of the organisational and commercial sectors. This qualification provides an in-depth
Advanced Certificate In Business Management
Participant Profile The Advanced Certificate in Business Management is an industry- oriented qualification designed to cater to the growing needs of the organizational and commercial sectors. This qualification emphasizes developmental
Master of Business Administration
Participant Profile The aim of the MBA is to prepare students with the knowledge, attitudes, insight and skills required for middle and senior management positions within both the private and
Post Graduate Diploma In Management Sciences: Business Administration
Participant Profile The Post Graduate Diploma in Management Sciences (Business Administration) was developed to enhance the managerial competence of students who want to familiarise themselves with current relevant theories, thinking
