Service Delivery Management
Curriculum Customer Care Customer Relationship Management Customer Service Customer Service Improvement
Courses
Supervisory Development Programme
Curriculum SDP Phase 01 Productivity Quality Communications Numeracy and Finance Problem Solving and Decision Making Systems Theory SDP Phase 02 First Line Management Planning Organising Leading Controlling Understanding Business Culture
Short Course: Project Management
Curriculum Proiect Control Project Initiation and Development Project Management Project Planning Project Tools and Techniques
Logistics Management And Supply Chain Management
Curriculum Management of Goods in Storage Planning Freight Logistics Purchasing Management QualitvAssura Quality Management, Planning and Control Relationship Management Strategic Procurement Strategic Supply Chain Management Inbound Logistics &Outbound Logistics Integrated
Operations Management
Curriculum Introduction to Operations Management Production Management Techniques World Class Manufacturing Demand Management and the JIT System Material Requirements Planning Quality Management
Communication / Presentation / Office Management
Curriculum Business Communication Exploring Learning through Communication Office Management Presentation and Facilitation Skills Report Writing Skills Business Writing Skills Critical Language Usage Personal Executive Assistant Professional Business Communication Workplace Writing
Financial Management
Curriculum Business Communication Exploring Learning through Communication Office Management Presentation and Facilitation Skills Report Writing Skills Business Writing Skills Critical Language Usage Personal Executive Assistant Professional Business Communication Workplace Writing
Logistics Management / Supply Chain Management
Curriculum Fleet Management Procurement Management Strategic Supply Chain Management
